After clicking the “Track in CRM” button to synchronize a contact to CRM from Outlook, the following error came up:
…cannot link this item to Microsoft Dynamics CRM. Synchronization with this record or activity type has been turned off.
How to fix it
- Select the “CRM” menu
- Select “Options…”
- Select the “Synchronization” tab
- Make sure the “Contacts” check box is ticked